refund-policy

1. Return Conditions

•Timeframe: You can return unworn and unwashed items within 15 days of receiving them.

•Item Condition: Items must be returned in their original condition with all tags and packaging intact.

•Exclusions: Customized or personalized items are not eligible for returns.

 

2. Return Process

•Request: Contact our customer service at info@gerard-paris.com to initiate a return.

•Shipping: Send the items to the address provided by our team.

•Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective or damaged.

 

3. Refunds

•Processing Time: Refunds are processed within 7–10 business days after receiving and inspecting the returned items.

•Method: Refunds will be issued to the original payment method.

•Deductions: Shipping costs are non-refundable unless the return is due to an error on our part.

 

4. Exchanges

•To exchange an item, please return the original item and place a new order for the desired product.

 

5. Damaged or Defective Items

•If you receive a damaged or defective item, please contact us immediately at info@gerard-paris.com with details and photos of the issue.

 

6. Contact Us

 

For any questions regarding our refund policy, please reach out to our customer service team:

•Email: info@gerard-paris.com

•Phone: +49 69 90 02 57 57

•Hours: 11:00 AM–6:00 PM (CET), Monday–Friday

 

Please note that this policy applies only to purchases made directly through our website. For purchases made at authorized retailers, please contact the retailer directly.